Refund Policy

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At FAME LABS, we are dedicated to providing high-quality services and resources to empower your cosmetic businesses. We want you to be delighted with your investment in our expertise.

 

Given the personalized nature of our services, which often involve consultation, dedicated time, and the provision of proprietary information, our policy is as follows:

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For FAME LABS services: 

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We invest significant time and expertise into each consultation to provide guidance tailored to your brand's philosophy and needs. We encourage open communication throughout the process to ensure your needs are being met. If you have any concerns during your consultation, you are free to raise, so we can address them together. Once a consultation has been delivered, offering refunds will be difficult. 

 

Workshops and Courses:

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We're excited for you to benefit from the knowledge shared in our workshops and courses. For digital courses where materials are accessed or downloaded, or once a live workshop has commenced, we are generally unable to offer refunds. This is because the value is immediately accessible.

In the unlikely event that we have to cancel a workshop or course due to unforeseen circumstances, a full credit or refund will be offered.

 

Regarding Dissatisfaction:

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We strive for your complete satisfaction. If you have any concerns about the services you've received, please contact us directly at info@famelabs.in so we can understand your feedback and explore how we might address the situation. While this may not always result in a refund, we are committed to ensuring you feel heard and valued.

If your refund is approved, it will be credited to the original payment method in a certain number of days. 

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@famelabs.in